Twitter: the #PowerofSocial as a Customer Service Tool

We’ve all been there… cancelled flights, headaches, worries of never getting rescheduled, and an endless phone tree that takes forever to wade through… and now enter the #powerofsocial I happened to pick a particularly dark and stormy weekend to travel on a recent trip from SFO to Virginia. The day of my flight, I get an automated phone call from Delta letting me know my flight had been canceled. Crap, what do I do?! First reaction was to get on the phone with customer service. 30 minutes later I hadn’t gotten anywhere and was dropped shortly after finally connecting with an agent. *Lightbulb* – Delta has a Twitter assist handle. Why not give it a try? It couldn’t hurt. Turns out, Delta’s @DeltaAssist handle gave me one of the best
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Social Media’s Impact on Love

A tribute to Valentine’s Day (thanks Guy Kawasaki and Julianna Rae) 60% of Facebook users list their relationship status. Wow, that number in and of itself is says a lot in terms of the amount of private data that people today are willingly exposing to the world wide web. As we become a much more social world, the trend is to share more and more about our personal lives with everyone else. It will be interesting to watch this trend and privacy laws evolve over the next few years. Infographic:
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Social Media Week Recap

Today kicks off Social Media Week 2012 aka #smw12. Thanks to my buddy @justinkistner, today also kicks off my new blog, self titled, BloggerChica (find me on Twitter – @bloggerchica). I attended a jam packed day of sessions by a great line up of speakers from Adobe, Altimeter, Cisco, eBay, Intel, and SAP. The day’s events were hosted at Adobe’s San Jose headquarters. First up, Jeremiah Owyang – Altimeter Jeremiah talked about “Social Data in a Crystal Ball” and the 7 elements of social data: 1 – Demographics: Business strategies towards demographics becomes more powerful when combined with 2 – Product: Using product info is tried and true, but will be more valuable combined w/ behavioral 3 – Psychographics: With this data, brands should focus on higher level topics to
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