Twitter: the #PowerofSocial as a Customer Service Tool

We’ve all been there… cancelled flights, headaches, worries of never getting rescheduled, and an endless phone tree that takes forever to wade through… and now enter the #powerofsocial I happened to pick a particularly dark and stormy weekend to travel on a recent trip from SFO to Virginia. The day of my flight, I get an automated phone call from Delta letting me know my flight had been canceled. Crap, what do I do?! First reaction was to get on the phone with customer service. 30 minutes later I hadn’t gotten anywhere and was dropped shortly after finally connecting with an agent. *Lightbulb* – Delta has a Twitter assist handle. Why not give it a try? It couldn’t hurt. Turns out, Delta’s @DeltaAssist handle gave me one of the best
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